Privacy Policy

1. Introduction

miya88 operates as an online gaming platform serving players throughout Indonesia, including major cities such as Jakarta, Surabaya, Medan, Bandung, and Bali. We understand that trust is fundamental to our relationship with you, and protecting your personal information is essential to maintaining that trust.

This Privacy Policy applies to all users of the miya88 platform, including visitors to our website, registered account holders, and anyone who interacts with our services. We collect and process personal data only for legitimate business purposes related to providing, maintaining, and improving our gaming services.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at [email protected].

2. Information We Collect

miya88 collects several types of information to provide and improve our services, ensure security, and comply with legal requirements.

2.1 Personal Identification Information

When you register for a miya88 account, we collect:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify you meet the minimum age requirement of 21 years
• Residential address including street, city, province, and postal code
• Email address for account communications and notifications
• Mobile phone number for account security and verification
• Indonesian National ID (KTP) number or passport number for identity verification
• Copy of government-issued identification documents submitted during KYC verification
• Verification selfie photograph for identity confirmation

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Bank account information including bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name
• E-wallet account details for OVO, DANA, GoPay, ShopeePay, and other payment methods
• Transaction history including deposit amounts, withdrawal requests, and payment status
• Source of funds documentation when required for anti-money laundering compliance

Please note: miya88 does not store complete credit card numbers or sensitive payment credentials. Payment processing is handled by certified third-party payment processors who maintain PCI-DSS compliance.

2.3 Gaming Activity Data

We automatically collect information about your gaming activity, including:

• Games played, bet amounts, and game outcomes
• Sports betting selections, odds, stake amounts, and settlement results
• Bonus claims, wagering progress, and promotional participation
• Session duration, login frequency, and platform usage patterns
• Responsible gaming tool usage including deposit limits, self-exclusion periods, and session time limits

2.4 Technical and Device Information

When you access miya88, we automatically collect:

• IP address and general geographic location (city/province level)
• Device type, operating system, and browser information
• Screen resolution and device identifiers
• Referral source and pages visited on our platform
• Login timestamps and session data
• Cookies and similar tracking technologies (see Section 8 for details)

2.5 Communications

We retain records of communications between you and miya88, including:

• Customer support chat transcripts and email correspondence
• Phone call recordings when you contact our support team (with prior notice)
• Survey responses and feedback submissions
• Complaints, disputes, and resolution documentation

3. How We Use Your Information

miya88 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to gaming services including sports betting, casino games, slots, and lottery games
• Managing bonuses, promotions, and loyalty programs
• Calculating and paying out winnings
• Providing customer support and responding to inquiries

3.2 Verification and Security

• Verifying your identity and age (21+ requirement) through KYC procedures
• Preventing fraud, money laundering, and unauthorized account access
• Detecting and preventing bonus abuse or terms violations
• Monitoring for problem gambling behaviors and implementing responsible gaming measures
• Investigating disputes, complaints, and potential breaches of our Terms & Conditions
• Maintaining platform security and protecting against cyber threats

3.3 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Meeting tax reporting requirements under Indonesian law
• Responding to lawful requests from law enforcement or regulatory authorities
• Maintaining records required by gaming licenses and regulations
• Enforcing our Terms & Conditions and other policies

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and special event notifications (with your consent)
• Providing personalized gaming recommendations based on your preferences
• Communicating important account updates, policy changes, and service announcements
• Conducting customer satisfaction surveys and gathering feedback

You may opt out of marketing communications at any time by adjusting your account preferences or contacting customer support. Please note that you cannot opt out of essential service communications such as security alerts or transaction confirmations.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience
• Developing new features, games, and services
• Conducting internal research and statistical analysis
• Testing platform performance and identifying technical issues
• Optimizing game selection and betting markets based on user preferences

4. Legal Basis for Processing

Under applicable data protection laws, miya88 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you and provide gaming services
• Legal Obligation: Processing is required to comply with Indonesian regulations, gaming licenses, and international AML/KYC requirements
• Legitimate Interests: Processing serves our legitimate business interests in fraud prevention, security, and service improvement, balanced against your privacy rights
• Consent: For marketing communications and certain data uses, we obtain your explicit consent which you may withdraw at any time

5. Data Sharing and Disclosure

miya88 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

5.1 Service Providers

We share data with third-party vendors who assist in operating our platform:

• Payment processors for handling deposits and withdrawals (BCA, BRI, BNI, Mandiri, e-wallet providers)
• Identity verification services for KYC compliance
• Game providers and software developers
• Cloud hosting and data storage providers
• Customer support platforms and communication tools
• Analytics and marketing service providers

All third-party service providers are contractually bound to maintain confidentiality and use your data only for specified purposes.

5.2 Legal and Regulatory Authorities

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Respond to lawful requests from Indonesian law enforcement agencies
• Report suspicious transactions to financial intelligence units under AML regulations
• Cooperate with gaming regulators and licensing authorities
• Protect miya88's legal rights and defend against legal claims

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.

5.4 With Your Consent

We may share your information with other parties when you provide explicit consent for specific purposes not covered by this policy.

6. Data Security

miya88 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmission between your device and our servers uses 256-bit SSL/TLS encryption, the same technology used by banks and financial institutions
• Secure Storage: Personal data is stored on secure servers with restricted access, firewall protection, and regular security audits
• Access Controls: Only authorized miya88 employees with legitimate business needs can access personal information, subject to strict confidentiality obligations
• Authentication: Multi-factor authentication options protect account access
• Regular Monitoring: Continuous security monitoring detects and responds to potential threats
• Incident Response: We maintain an incident response plan to address data breaches promptly and notify affected users as required by law

While we implement industry-standard security practices, no system is completely immune to attacks. You also play a critical role in protecting your account by maintaining strong passwords, enabling two-factor authentication, and never sharing your login credentials.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our Data Protection Officer at [email protected]. We will provide the requested information within 30 days.

7.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance.

7.3 Right to Erasure

You may request deletion of your personal information, subject to certain limitations. We must retain some data for legal and regulatory compliance (typically 7 years for financial records) even after account closure. Data required for ongoing legal obligations cannot be deleted.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as while we investigate a data accuracy dispute.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or by contacting customer support.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing conducted before withdrawal.

7.8 Right to Complain

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in Indonesia.

8. Cookies and Tracking Technologies

miya88 uses cookies and similar tracking technologies to enhance your experience and provide personalized services. A cookie is a small text file stored on your device that helps us recognize you during future visits.

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality, such as maintaining your login session and processing transactions
• Performance Cookies: Help us understand how users interact with our platform to identify improvements
• Functionality Cookies: Remember your preferences and settings for a personalized experience
• Advertising Cookies: Used to deliver relevant promotional content (only with your consent)

You can control cookie preferences through your browser settings. However, disabling essential cookies may impair platform functionality and prevent you from using certain features.

9. Data Retention

miya88 retains personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law:

• Active Accounts: Information is retained while your account remains active and for 7 years after closure for regulatory compliance
• Financial Records: Transaction history and financial documentation retained for 7 years to comply with Indonesian tax and AML regulations
• Marketing Data: Retained until you opt out or request deletion
• Technical Logs: Typically retained for 12 months for security and troubleshooting purposes

After retention periods expire, we securely delete or anonymize personal information so it can no longer identify you.

10. International Data Transfers

miya88 primarily operates within Indonesia, but some data processing may occur outside Indonesian borders when we use international service providers. When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Contractual clauses requiring equivalent data protection standards
• Verification that recipient countries provide adequate data protection
• Implementation of additional security measures for cross-border transfers

By using miya88 services, you consent to these international data transfers as necessary for service provision.

11. Children's Privacy

miya88 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete it and close the associated account. Parents and guardians should monitor internet usage and implement parental controls to prevent underage access to gambling websites.

12. Changes to This Privacy Policy

miya88 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or platform notification
• Provide a reasonable period for you to review changes before they take effect

Your continued use of miya88 services after changes take effect constitutes acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For formal data subject access requests or complaints, please include your full name, account email address, and a detailed description of your request or concern.